Together, let’s build the retail sector of tomorrow
As a true retail specialist and leader in Europe, we advise and help our customers on a daily basis to create a unified and seamless shopping experience.
150 retailers
30 000 digitalised stores
15 countries
800M€ turnover achieved among our customers
E-commerce VS Stores
E-commerce has entirely transformed the way that we shop and is now the cutting-edge shopping experience in the minds of consumers.
88% of customers want to be sure to find their product
78% of customers want to be delivered in the day
73% 73% of customers want to stop waiting at checkout
E-commerce VS Stores
E-commerce has entirely transformed the way that we shop and is now the cutting-edge shopping experience in the minds of consumers.
The emergence of e-commerce has played a role in making the traditional in-store experience obsolete. Today, 68% of consumers say they are not satisfied with the in-store experience they are offered. Consumers are therefore waiting for new in-store services so that they can have a “pain-free” experience. According to a ViaVoice survey for SoCloz, consumers want to feel sure that they can find their product before coming to a store (88%) and not experience stock shortages. They’re also looking for same-day-delivery options (78%) and no longer want to have to queue up to pay (73%). The surge in new in-store services is spelling the end for cash-register systems in their current guise. Retailers no longer need to have a cash-register system, but instead need to have a comprehensive sales-assistant tool which includes all of these new services expected by consumers, including payment. As a result, they’re challenging the design of current cash-register systems (sales interfaces which aren’t easy enough to use; infrastructure that has not been made for making payments online, but with in-store pick up instead; cumbersome migrations in order to benefit from trends and more).
SoCloz, the sales experience that you need
Remove the shackles of static cash registers from your sales assistants and provide your customers with the best shopping experience thanks to our solution :
- Click & Collect
- Click & Reserve
- Express Click&collect
- In Store Order
- POS
- Clientelling
- Unified Stock
- Express Delivery
One platform, limitless possibilities
Here are some examples :
Click & Reserve
Generate additional in-store traffic through online reservations, with no prepayment. As a result, bring some magic back to the customer experience thanks to this first step in digitally transforming your retail brand.
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In-Store-Order & POS
Eliminate stock shortages and help to extend your range by processing orders on the shop floor and taking payment in the aisle, all in a single payment !
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Unified Stock
Unify your stock and select the right stocking location to handle an online or store order. As a result, eliminate stock shortages and improve your (on/off line) turnover, thanks to improved stock flows!
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POS - encaissement
Adopt the next-generation sales-assistant tool which meets all sales-assistant needs and incorporates payment features. We’ve come up with the cash-register interface of the future for you, and it’s here for you to enjoy.
Find out moreThe benefits of SoCloz
1A platform with a full range of features
A single platform for equipping yourself for all digitalisation needs. Interlinked features which enable full processes to be carried out.
2Ultra high-performance features
Dual objective: satisfaction for sales assistants, with the most simple operating process (making operating systems complementary etc.), and for customers (seamless experience etc.).
3A unique interface which is easy to use
A unique sales-assistant interface (web and mobile app) which hugely simplifies operating processes, thanks to interfaces which complement each other.
4Great support
Support at every step of the way: support for implementation, after implementation, via performance monitoring and recommendations, network support and more.
5Integration into existing IT systems
The platform can be easily integrated into existing IT systems (ERP, cash-register system, e-commerce, CRM and more) – Webservices and flows.
6A hugely advantageous economic model
An SaaS model: set-up + subscription. By having services which complement each other, you can enjoy scaling effects and therefore competitive pricing.
People trust us
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“We have a huge number of orders through Click&Collect. It’s essential for us to have a local service for customers: this generates additional in-store traffic and upselling: 30% of customers take the opportunity to go shopping when they pick up their parcels. It’s a must at Monoprix now.”
Marie Renouard, COO at Monoprix
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“The SoCloz solution is simple for our customers and our partners, boasts a huge range of features and enabled us to get a very quick return on our investment.”
Alice D'ANNA, E-store Manager at San Marina
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"It’s not easy to buy an outfit online: you need to see it, touch the material, try it on and even alter it. This sensorial and physical dimension is important, so we believe that the Click & Reserve feature is really well-founded."
Emma Pérez, Head of E-commerce at Father & Sons
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“SoCloz is offering a full-service package and a simple solution which can be quickly set up by a retailer. Within half a day, we were interfaced with the SoCloz solution”
Olivier Rochefort, Head of Retail Computer Systems at Tanneur & Cie