Together, let’s build the retail sector of tomorrow
As a true retail specialist and leader in Europe, we advise and help our customers on a daily basis to create a unified and seamless shopping experience.
150 retailers
30 000 digitalised stores
18 countries
30M€ turnover achieved among our customers
E-commerce VS Stores
E-commerce has entirely transformed the way that we shop and is now the cutting-edge shopping experience in the minds of consumers.
88% of customers want to be sure to find their product
78% of customers want to be delivered in the day
73% 73% of customers want to stop waiting at checkout
E-commerce VS Stores
E-commerce has entirely transformed the way that we shop and is now the cutting-edge shopping experience in the minds of consumers.
The emergence of e-commerce has played a role in making the traditional in-store experience obsolete. Today, 68% of consumers say they are not satisfied with the in-store experience they are offered. Consumers are therefore waiting for new in-store services so that they can have a “pain-free” experience. According to a ViaVoice survey for SoCloz, consumers want to feel sure that they can find their product before coming to a store (88%) and not experience stock shortages. They’re also looking for same-day-delivery options (78%) and no longer want to have to queue up to pay (73%). The surge in new in-store services is spelling the end for cash-register systems in their current guise. Retailers no longer need to have a cash-register system, but instead need to have a comprehensive sales-assistant tool which includes all of these new services expected by consumers, including payment. As a result, they’re challenging the design of current cash-register systems (sales interfaces which aren’t easy enough to use; infrastructure that has not been made for making payments online, but with in-store pick up instead; cumbersome migrations in order to benefit from trends and more).
One platform, limitless possibilities
Here are some examples :
Click & Reserve
Generate additional in-store traffic through online reservations, with no prepayment. As a result, bring some magic back to the customer experience thanks to this first step in digitally transforming your retail brand.
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In-Store-Order & POS
Eliminate stock shortages and help to extend your range by processing orders on the shop floor and taking payment in the aisle, all in a single payment !
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Unified Stock
Unify your stock and select the right stocking location to handle an online or store order. As a result, eliminate stock shortages and improve your (on/off line) turnover, thanks to improved stock flows!
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POS - encaissement
Adopt the next-generation sales-assistant tool which meets all sales-assistant needs and incorporates payment features. We’ve come up with the cash-register interface of the future for you, and it’s here for you to enjoy.
Find out morePeople trust us
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“We have a huge number of orders through Click&Collect. It’s essential for us to have a local service for customers: this generates additional in-store traffic and upselling: 30% of customers take the opportunity to go shopping when they pick up their parcels. It’s a must at Monoprix now.”
Marie Renouard, COO at Monoprix
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“The SoCloz solution is simple for our customers and our partners, boasts a huge range of features and enabled us to get a very quick return on our investment.”
Alice D'ANNA, E-store Manager at San Marina
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"It’s not easy to buy an outfit online: you need to see it, touch the material, try it on and even alter it. This sensorial and physical dimension is important, so we believe that the Click & Reserve feature is really well-founded."
Emma Pérez, Head of E-commerce at Father & Sons
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“SoCloz is offering a full-service package and a simple solution which can be quickly set up by a retailer. Within half a day, we were interfaced with the SoCloz solution”
Olivier Rochefort, Head of Retail Computer Systems at Tanneur & Cie