Over 70 SoClozians are right by your side, day in and day out, to guide your omnichannel transformation.
35 000 digitized stores
+30% revenue for our clients
88% of customers want to be certain their product is available
78% of customers would like same-day delivery
73% of customers don't want to wait in checkout lines anymore
These days, 68% of consumers are dissatisfied with their in-store shopping experience.* That means consumers expect new in-store services so they can have a “pain-free” experience. These days, consumers want to be able to make any purchase they wish, from anywhere, at any time, with their preferred payment method.
With so many new services available in stores, existing checkout systems are on their way out. Brands no longer need a checkout system; they need a single in-store interface designed with the sales associate in mind. Traditional checkout systems aren’t just obsolete; they’re not sufficiently intuitive. Their infrastructure doesn’t work with online payment and in-store picking, for example, and the migrations can be complicated. With the SoCloz omnichannel platform, the sales associate is more central to the action than ever before. Associates now have a key interface in hand, so they can manage the full range of omnichannel orders.
*According to a ViaVoice study for SoCloz
• Coordinate your e-commerce and in-store omnichannel orders
• Eliminate the issue of out-of-stock inventory
• Optimize the distribution of your stock
• Enable in-store sales associates to take orders via mobile device or at the register.
• Give associates access to your full product line from the SoCloz associate interface, available via tablet
• Offer associates the opportunity to establish, populate, and access CRM data
• Simplify your sales associates' everyday tasks with a simple, intuitive interface and help them manage in-store omnichannel order fulfillment
• Enable associates to manage customer returns
• Simplify in-store stock management by enabling associates to take inventory with the SoCloz interface
"The OMS will help us offer a smoother, more unified shopping experience to our customers, which will drive growth and loyalty for our group."
Caroline Bellouet, E-Commerce Supervisor.
"The SoCloz solution is easy for our customers and employees to use. It also has a wealth of features, and we've seen a very quick return on investment."
Alice D’anna, E-store Manager, San Marina
It isn't easy to buy a suit online. You need to see it, feel the material, try it on, and even have it altered. That physical, sensory aspect of the purchase matters, and that's why Click & Reserve is so useful to us.
Emma Pérez, E-commerce Supervisor, Father & Sons
"SoCloz offers a ready-to-use service. It's a straightforward solution that can be implemented quickly on the brand side. It only took us a half-day to interface with the SoCloz solution."
Olivier Rochefort, Retail IT Lead at Tanneur & Cie.
"Implementing the web-to-store solutions from the SoCloz platform not only generated in-store traffic but also helped us truly understand our customers' shopping experiences, particularly by analyzing our website's transformation rate."
Vincent Rey, CEO of Madura
"Because of its considerable expertise, SoCloz struck us as being the most capable of helping us launch the e-reservation system. That's to say nothing of the flexibility of its tool, which has really helped facilitate the tool's implementation in our environment."
Julie Le Henaff, Director of Web Projects at Groupe Optical Discount
"SoCloz is already supporting many retail companies in their omnichannel strategy, and getting references from some of our colleagues confirmed our decision to enter into this partnership."
Arnaud Bruillon, CEO of Finsbury
"We chose SoCloZ because they are so knowledgeable about retail and the fashion world."
Zuzana Nociarova, Omnichannel Project Manager at LolaLiza
"We have an incredible number of Click&Collect orders. For us, providing local service to customers is vital. It drives traffic to the store and leads to upselling: 30% of customers who come in to pick up a package take the opportunity to do some shopping. It's a must for Monoprix these days.
Marie Renouard, COO at Monoprix